How do I contact Fair Go Casino customer support?

You can contact the support team through live chat directly on the casino website, which is available 24 hours a day, seven days a week. Alternatively, you can reach out via email for more complex or document-heavy queries.

Is Fair Go Casino customer support available 24/7 in Australia?

Yes, live chat support is available around the clock, including on weekends and public holidays. This makes it particularly convenient for Australian players.

How long does it take to get a response from the support team?

Live chat responses typically happen within a few minutes. Email queries are generally answered within 24 to 48 hours.

Can the support team help me with bonus and promotion questions?

Absolutely. Bonus and promotion clarifications are among the most common support requests. Agents can explain wagering requirements and help troubleshoot bonus issues.

Does Fair Go Casino offer responsible gambling support?

Yes. The support team can assist you in setting up responsible gambling tools, including deposit limits, cooling-off periods, and self-exclusion options.

Privacy Policy

Last Updated: January 2026

All Stars International Pty Ltd ("we," "us," "our," or "Company") operates allstarsinternational.com.au (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website.

Information We Collect

We collect information in the following ways:

Personal Information: When you voluntarily submit forms, subscribe to newsletters, or contact us, we may collect your name, email address, phone number, and other contact details.
Technical Information: We automatically collect your IP address, browser type, operating system, referral source, and pages visited.
Cookies and Tracking Data: We use cookies and similar technologies to track your activity and preferences on our Website.
Usage Data: We collect information about how you interact with our Website, including links clicked, time spent on pages, and content viewed.

How We Use Information

We use the information we collect for the following purposes:

To provide, operate, and improve the Website and our services
To conduct affiliate tracking and commission monitoring
To perform analytics and understand user behavior
To personalise your experience and deliver targeted content
To respond to your inquiries and communicate with you
To comply with legal obligations and prevent fraud
To market our affiliate partnerships (with your consent where required)

Cookie Policy

Our Website uses cookies to enhance your experience. Cookie types include:

Essential Cookies: Required for website functionality and security.
Analytics Cookies: Help us understand how users interact with the Website.
Affiliate Tracking Cookies: Enable us to track referrals and affiliate commissions.
Marketing Cookies: Used for retargeting and promotional purposes.

You may opt-out of non-essential cookies by configuring your browser settings or using our cookie consent tool. Disabling cookies may affect Website functionality.

Third-Party Links

Our Website contains links to third-party casino operators, gaming platforms, and affiliate websites. We are not responsible for the privacy practices, content, or policies of these external sites. We strongly encourage you to review the privacy policies of any third-party website before providing personal information or engaging in transactions. Your use of third-party sites is at your own risk and governed by their respective terms and conditions.

Your Rights

Under Australian Privacy Law (Privacy Act 1988) and the Australian Privacy Principles (APPs), you have the following rights:

Right to access your personal information held by us
Right to request correction of inaccurate or incomplete information
Right to request deletion of your information (subject to legal obligations)
Right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Right to opt-out of marketing communications

If you are accessing this Website from the European Union or United Kingdom, you may have additional rights under GDPR. If you are a US resident, CCPA rights may apply. Please contact us for region-specific information.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Affiliate tracking data is typically retained for 24 months. You may request deletion of your data at any time, subject to legal and contractual obligations. Historical data may be retained in anonymised or aggregated form for analytics purposes.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:

All Stars International Pty Ltd
Email: privacy@allstarsinternational.com.au
Website: allstarsinternational.com.au

We will respond to your inquiry within 30 days or as required by applicable law.