How do I contact Fair Go Casino customer support?

You can contact the support team through live chat directly on the casino website, which is available 24 hours a day, seven days a week. Alternatively, you can reach out via email for more complex or document-heavy queries.

Is Fair Go Casino customer support available 24/7 in Australia?

Yes, live chat support is available around the clock, including on weekends and public holidays. This makes it particularly convenient for Australian players.

How long does it take to get a response from the support team?

Live chat responses typically happen within a few minutes. Email queries are generally answered within 24 to 48 hours.

Can the support team help me with bonus and promotion questions?

Absolutely. Bonus and promotion clarifications are among the most common support requests. Agents can explain wagering requirements and help troubleshoot bonus issues.

Does Fair Go Casino offer responsible gambling support?

Yes. The support team can assist you in setting up responsible gambling tools, including deposit limits, cooling-off periods, and self-exclusion options.

How We Rate Casinos

At All Stars International, we're committed to providing Australian players with transparent, fair, and comprehensive casino reviews. Our methodology evaluates each online casino across multiple critical factors to help you make informed decisions. Here's how we rate casinos in 2026.

1. Licensing & Regulation

Licensing and regulatory compliance is our top priority. We only review casinos holding valid licenses from recognized authorities, including:

Malta Gaming Authority (MGA) – European gold standard for player protection
UK Gambling Commission (UKGC) – Strict regulations and consumer safeguards
Curaçao eGaming License – Alternative jurisdiction with reasonable standards
Local Australian Licenses – Where applicable, compliance with state-based regulations

We assess the validity of licenses, the operator's compliance history, and any disciplinary actions taken by regulators.

2. Game Selection & Software Providers

A quality casino should offer diverse gaming options with software from reputable providers. We evaluate:

Slot Games – Variety, themes, RTP percentages, and Megaways/progressive jackpot options
Live Casino Games – Live blackjack, roulette, baccarat, and poker with professional dealers
Table Games – Traditional and modern variations of classic games
Software Providers – Partnerships with leading developers like Microgaming, Pragmatic Play, NetEnt, and Evolution Gaming

We assess game quality, frequency of updates, and exclusivity of titles.

3. Bonus Terms & Wagering Requirements

Bonuses should be generous yet fair. We scrutinize:

Terms & Conditions (T&Cs) – Clarity, fairness, and absence of predatory clauses
Wagering Requirements – Rollover multipliers (we favor 35x or lower for welcome bonuses)
Maximum Cashout Limits – Whether bonuses can be fully realized by players
Game Restrictions – Which games contribute toward wagering and at what percentage
Expiry Periods – Reasonable timeframes to complete wagering requirements

We penalize casinos with excessively high requirements or hidden restrictions.

4. Payment Methods & Withdrawal Speed

Convenient and secure banking is essential. We evaluate:

Deposit Options – Credit/debit cards, e-wallets (PayPal, Skrill, Neteller), bank transfers, and cryptocurrency
Withdrawal Speed – Processing times ranging from instant to 5+ business days
Fees & Limits – Competitive deposit/withdrawal fees and reasonable transaction limits
Currency Support – AUD and other major currencies
Security – SSL encryption and PCI DSS compliance

We prioritize casinos offering fast withdrawals (under 48 hours) and multiple payment options.

5. Customer Support

Reliable customer service is crucial for resolving issues quickly. We assess:

24/7 Live Chat – Immediate assistance with responsive agents
Email Support – Professional responses within 24 hours
Phone Support – Toll-free numbers for Australian players where available
Response Times – Average resolution time for complaints
Support Languages – English language support and multilingual options

We test responsiveness and quality of support interactions before rating.

6. Mobile Experience

Most Australian players access casinos via mobile devices. We evaluate:

Responsive Design – Seamless gameplay on smartphones and tablets
Dedicated Mobile Apps – Availability on iOS and Android platforms
Performance – Loading speeds, stability, and minimal crashes
Game Library – Full access to slots, live games, and table games on mobile
Navigation – Intuitive menus and easy account management

We test all casinos on various devices to ensure optimal mobile functionality.

7. Responsible Gaming Tools

Player protection is non-negotiable. We verify availability of:

Deposit Limits – Daily, weekly, and monthly spending caps
Loss Limits – Restrictions on maximum losses over set periods
Self-Exclusion – Tools to exclude yourself from the casino for days, weeks, months, or permanently
Cooling-Off Periods – Mandatory breaks from gambling
Reality Checks – Session time reminders during gameplay
NCPG Links – Resources from organizations like Gambling Help Online

Casinos with comprehensive responsible gaming features receive higher ratings.

8. Our Rating Scale

Each casino receives a final score from 1 to 10, calculated as follows:

9.0–10.0 (Excellent) – Top-tier casinos with exceptional licensing, games, bonuses, and support
8.0–8.9 (Very Good) – Strong operators with minor areas for improvement
7.0–7.9 (Good) – Solid casinos meeting most quality standards
6.0–6.9 (Fair) – Acceptable casinos with some concerns
5.0–5.9 (Below Average) – Casinos with significant issues requiring caution
Below 5.0 (Poor) – Not recommended; serious red flags present

Our ratings are updated regularly to reflect changes in casino quality, new games, policy updates, and player feedback. All reviews on All Stars International are independent, unbiased, and designed to serve Australian players seeking a fair go.